THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER SEP 20, 2025

Returns Policy - Exception:

• For Áo Dài Collection: Any orders checkout from 01/20/2025 is FINAL SALE

• For 'Say Hi' Universe Collection: All items in 'Say Hi' Universe Collection is NO RETURNS/NO EXCHANGES under any circumstances 

• For Whenever Atelier Collection: Due to high purchase volume and limited availability, all items from the Whenever Atelier Collection are strictly NO RETURN/NO EXCHANGE.

• For Pre - Order: We do not accept returns of any preorder item, please make sure your size, price, and the color of the preorder product before you place the order with us. 

What is our return policy?

We accept returns on all unused items within 3 days of the shipment arrival. Additionally, we kindly request that you provide us with the tracking number for your return shipment within 7 days of receiving the package. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (fabric tags, 2 paper tags (1) vendor tags, (2) our Gòn. tag for  and in its original packaging. You’ll also need the receipt or proof of purchase. If you want to return an item for your order, please gather all order's information: Order Number, Name and Address of the order, Reason for the return, and send to our e-mail: info.goncollect@gmail.com 

Is there a provided return label?

You will be responsible for paying for your own shipping costs for returning your item. Please also try to use USPS First Class when returning as that is by far the lowest cost shipping service available. It generally costs around $4-$9 for anything under 13oz. Once we receive your item(s), we will send you an e-mail acknowledging that we have received your return. Our team will then review your return package and we generally process the product refund within 1-3 business days. Please also note that we cannot refund the shipping cost of your order. We’ll send you another e-mail as soon as your refund has been processed.

What's about Free Gift included in package? 

All free gifts included in the original purchase must be returned to us in their original condition to qualify for a full refund. Failure to return the free gifts may result in a partial refund.

What happens if I want to return beyond the deadline?

We also cannot accept returns after 3 days as our system will automatically refuse the package and USPS will return the package back to the original sender.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We have a certain types of products that is NO RETURN/NO EXCHANGE. Please read carefully at the top of this page.

Exchanges

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at info.goncollect@gmail.com.