How are orders shipped?
All orders are prepared, packaged, inspected, insured, and shipped out from our San Jose, CA, USA warehouse. We use domestic transportation services provided by USPS to make deliveries across the entire US
When should I expect my order to arrive?
All orders are processed within 2-3 business days except on weekends and holidays. Once the order has been placed, you will receive an email confirmation. Tracking numbers are provided by email after we ship out your package.
We are currently averaging 4 business days from the time you place your order to delivery at your shipping address in the United States. Our general US shipping timeline is 2-7 business days. The closer you are to our warehouse, the sooner you will receive your orders.
FACTORS THAT WILL AFFECT YOUR ORDER:
- Delivery times depend on your location and the shipping method you choose.
- Orders placed during promotional sales may experience slight delays.
We will do all we can to ensure your order is delivered on time. Gòn. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.
MY TRACKING NUMBER SAYS THAT MY PACKAGE WAS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT DO I DO?
We suggest you check your local post offices because sometimes they hold the package.
If you are still having trouble locating your package, please email us and we will help resolve the issue.
*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and returned back to us. If the package is returned back to us due to an "undeliverable address", we can re-ship your package at your cost.
What happens if my things came damaged?
If you received a broken/damaged item, please do the following steps:
1. Take pictures of all the damaged items
2. Email them to us at email@example.com
3. Include your order number and the damaged items’ color codes and quantity
Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.